Solutions for Slow or Non-existent Charging on Your iPhone, iPad or iPod
We understand the inconvenience, and we're here to guide you through the necessary steps to get your device back on track! Connecting Your Device to Power The first step in troubleshooting is connecting your device to power. Follow these steps: Use the USB cable that comes with your device. Plug into one of these power sources: Wall power outlet: Use a USB power adapter and plug the adapter into the wall. Computer: Connect your charging cable to a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. Remember not to use the USB ports [...]