Find your Repair at Gophermods Eagan
Meet the Store Manager of Eagan – Ben K.
Hey there, I’m Ben, and I’ve been with Gophermods since pretty much the beginning. Back when we were just a bunch of college kids in Dinkytown, I was employee number two!
Over the last ten years, I’ve gained a ton of experience in the mobile device industry. I’ve worked with all kinds of devices, and have developed a deep understanding of the repair service delivery process for mobile technologies.
My expertise has been particularly valuable in supporting our retail, education, and enterprise clients. I’m proud to be a part of the Gophermods team, and I’m committed to providing our customers with the best possible service.
What’s the one thing you wished your customers knew?
One thing that I wished our customers knew is the amount of time and effort that goes into providing fast and high-quality repairs. Many people don’t realize the amount of work that happens behind the scenes to ensure that their device is repaired correctly and promptly. You cannot do these repairs in 15 minutes.
While we strive to complete repairs as quickly as possible, we never sacrifice quality for speed.
So, I wish our customers knew that providing fast and high-quality repairs is a result of many months of hard work, dedication, and commitment from our team. It’s something we take pride in and strive to do every day, and we’re always looking for ways to improve our services and exceed our customers’ expectations.
How long has our repair shop been operating in Eagan and why this location?
The Eagan location has been serving our customers since 2015, and it has been a great spot for our business. When we were selecting the location for this store, several factors played a role in our decision.
One of the most significant factors was the location’s proximity to major highways such as i35 and i494. Being situated near these highways makes it easy for our customers to reach us from various locations in the area, which is essential for providing convenience and accessibility to our services.
Additionally, the Eagan location is in a retail center, which provides us with high visibility and foot traffic. Our location is adjacent to a T-Mobile Store Address: 3250 Denmark Ave Suite #104 Eagan, MN which was Sprint prior to T-Mobile. This adjacency provides us with an opportunity to attract new customers who may be interested in our services while they’re visiting T-Mobile.
What are the most popular repairs at Eagan in the last 12 months??
Based on our records for the last 12 months, we have found that the following repairs have been the most popular at our Eagan location:
- iPhone 11 Screen Replacement
- iPhone XR Screen Replacement
- iPhone SE 2020 Screen Replacement
- iPad 8 Screen Replacement
- iPad 7 Screen Replacement
We are always tracking and analyzing our repair data to provide the best services and solutions for our customers. If there are any specific repairs or concerns our customers have, we encourage them to reach out to us and let us know how we can better serve them.
What do you enjoy most about working at Eagan?
Working at the Eagan location has been a great experience for me. One of the things that I enjoy most about working at this location is the friendly and diverse customer base. It’s always refreshing to meet new people and help them with their device repair needs.
In addition to our regular customers, we also get a lot of foot traffic from people who are waiting for their pizza at Red’s Savoy. (P.S. Their lunch special is awesome and an another awesome local MN company!) which is located next door. It’s always fun to see people stop in and check us out, and it gives us an opportunity to show them how we can help with their device repairs.
What are the operating hours and when can clients bring in devices for service?
Our repair shop is open to serve our customers from Monday to Thursday 9:00 am to 6:00 pm, and on Friday from 10:00 am to 5:00 pm. We understand that our customers have busy schedules, and we strive to make ourselves available during convenient hours to accommodate their needs.
It’s important to note that we are closed on Saturdays and Sundays so that our team can recharge and be ready to tackle any tech challenges during the week. We want our team to be at their best to provide the highest quality repair services possible to our customers.
Can you provide an overview of the repair process for a first-time Eagan customer?
We know that device repairs can be super stressful, especially if it’s your first time getting one. But at Gophermods, we want to make things as easy and transparent as possible for you.
When you come to our Eagan location, our technicians will start by doing a thorough examination of your device to figure out what’s going on. For example, i’ve been doing this for 14 years, chances are I’ve seen the issue :)! Then, we’ll give you a quote and walk you through the repair process in plain English so that you understand exactly what’s going on every step of the way.
Once we have the green light from you to proceed with the repair, we will get to work quickly to fix your device with the utmost care and quality.
When your device is ready, we’ll let you know right away so that you can come pick it up. Before you leave the store, we’ll test it out with you to make sure everything is in working order and answer any questions you have.
While waiting for their repairs, what nearby attractions or businesses would you recommend for customers to visit?
Personally, I like to take a short walk up the street to Lund’s and Byerly’s. They have a Caribou Coffee inside the store, which is perfect if you need a caffeine fix. Plus, they have a full hot/cold food bar with plenty of tasty options to choose from.
If you’re interested in exploring the area, the nearby Eagan Promenade is home to several restaurants and retail stores. You’ll find everything from fast-food chains to local favorites, and the retail stores offer a range of shopping experiences to check out.
And if you’re looking for some outdoor recreation and relaxation, Lebanon Hills Regional Park is just a short drive from our location. It has miles of hiking and biking trails, scenic views, and plenty of opportunities to enjoy the outdoors. (Our repairs don’t take that long for a hike! but just sayin’)
There are plenty of options to choose from, so feel free to explore the area and find what works best for you!
Eagan Store Hours
Temporarily Closed 11/15/2024 – 12/31/2024 for Training + Remodel.
Address: 3250 Denmark Ave, Eagan, MN 55123
Phone: (651) 212-4802
Email: [email protected]