UPDATE: Samsung has concluded their investigation determining the cause of the Note 7’s battery malfunctions. You can watch the video here.
If you have a Note 7, Gophermods is not offering repairs on Note 7 and encourages you to return it.
With Samsung officially taking Galaxy Note 7 off of life support, the saga of 2016’s largest tech debacle is over. The FAA has banned the phones from being brought on planes, and the Consumer Product Safety Commission has issued a complete recall of both the original and replacement units. Samsung has urged consumers to power off their Galaxy Note 7’s to return them immediately. Customers looking to return the beleaguered device have these options available to them.
Samsung is urging everyone who bought a Note 7 to power it down, and return it immediately.
1. Samsung is offering $100 in bill credit for you to return your Note 7, and to get another Samsung Phone(Either a S7 or S7 Edge).
2. Even if you don’t get another Samsung device, you will receive a $25 credit for your troubles.
3. If you bought Note 7 from Samsung directly or through their website, contact Samsung’s customers support at 1-844-365-6197 or visit www.samsung.com/us/note7recall for additional details.
While most major US Carriers have stopped carrying the Galaxy Note 7, and most have posted information about returning and exchanging the phone be sure to contact your carrier or place of purchase for full details.
Contact info for the 4 major carriers is below.
Verizon Customer Support: 1 (800) 922-0204
AT&T Customer Support: 1 (800) 288-2020
Sprint Customer Support: 1 (888) 211-4727
T-Mobile Customer Support: 1 (877) 746-0909