Upcoming Transition: Temporary Eagan Store Closure Information

Eagan News

We want to inform you about an important update regarding our Gophermods Eagan store.

After careful consideration, we have decided to temporarily close this location to focus on team training and development during the holiday season.

Key Details

• Last Day of Operation: Friday, November 15th, 2024 5PM
• Reopening: January 2025 (tentative)
• Device Pickup: All devices at the Eagan store will be available for pickup at our Minneapolis location starting Monday, November 18th, 2024

Reason for Temporary Closure

Since opening our doors in 2016, our Eagan store has been an integral part of the Gophermods family. However, as we approach the busy holiday season, we’ve recognized the need to prioritize our team’s well-being and training. The decision to temporarily close the Eagan store was not made lightly.

We’re taking this step to:

1. Provide comprehensive training to our entire staff, including several new hires
2. Prevent team burnout during our busy holiday period
3. Ensure we maintain our high standards of service across both stores

Here’s what we’re focusing on:

• Enhancing our customer service
• Expanding our knowledge of laptops and desktops
• Improving our software and virus removal expertise
• Speeding up repairs and tackling more complex issues

By consolidating our operations temporarily, we can focus on equipping our team with the skills and knowledge needed to serve you better in the long run.

What This Means for You

We understand this closure may cause some inconvenience, and we sincerely apologize for any disruption to your plans.

Here’s what you need to know:

• If you have a device at our Eagan store, it will be securely transferred to our Minneapolis location for pickup starting Monday, November 18th.
• All warranties and service agreements remain valid and can be honored at our Minneapolis store during this period.
• We encourage you to visit our Eagan store before November 15th if you need immediate assistance or to pick up your device.

Visiting the Minneapolis Store

While our Eagan location is closed, we invite you to experience our flagship store in Minneapolis.

Located in the Quarry Shopping Center, right off 35W, our Minneapolis store is conveniently situated next to Target, Cub Foods, and Home Depot.

As our largest location, it has an extensive inventory and the highest number of skilled technicians in our company. This means faster service, a wider selection of products, and the expertise to handle any tech challenge you bring our way.

We’re confident that the exceptional service and resources at our Minneapolis store will make your visit worthwhile, even if it’s a bit further from Eagan.

If you have any questions or concerns, please don’t hesitate to reach out to our customer support team at [email protected].

Thank you for your patience and loyalty. We look forward to serving you at our Minneapolis location and welcoming you back to a refreshed and reinvigorated Eagan store in the new year.