What to Do When Your Phone Breaks

Has your phone ever stopped working properly, leaving you frustrated and disconnected? For most of us, a broken screen, glitchy camera, or other technical issue has interrupted our daily life before. With how much we rely on our phones today for communication, work, information, and more, a broken device can completely disrupt our regular routines.

This guide will walk you through the step-by-step process to get your phone working again quickly and cost-effectively. Whether you need troubleshooting tips, repair options, insurance claims, or a replacement, this article provides a roadmap to restore your device to full function without breaking the bank.

1. Start Online Troubleshooting

Start by searching the internet for the problem you’re experiencing. Whether your phone is stuck on the lock screen, constantly rebooting, or the camera isn’t working, you can often find others who have faced the same issue and how they resolved it. Websites like iFixIt and Reddit often appear in search results with similar questions and solutions. This can also lead you to resources on how to repair a broken phone, or find a reputable phone repair shop.

Here are some general troubleshooting tips for iPhones:

• Restart Your iPhone: This is the first step for any tech ailment. Turning the device off and back on can reset the software into a stable state.
• Update iOS and Your Apps: Ensure your iPhone and all your apps are up to date. Developers are constantly releasing bug fixes with each new update.
• Force-Close an iPhone App: If an app becomes unresponsive, causing it to freeze, you can force-close it.
• Reset Your iPhone’s Network Settings: Most connectivity issues can be solved by resetting your network settings.
• Check Your iPhone’s Battery Usage and Health: If your device’s battery drains unusually quickly, you can try to identify the offending app. Also, if your battery health is lower than 80%, it’s time to get a battery replacement.
• Fix Bluetooth Issues: If you’re having problems creating a Bluetooth connection, try removing old devices that you no longer use and turn Bluetooth off and on again.
• Check for Dirt: If you have problems charging your iPhone or using its physical buttons, check for dirt, dust, and other muck that might have built up under the buttons and the Lightning port.
• Revoke Background Permissions: If your iPhone overheats regularly during normal usage, an intensive background app could be at fault.
• Remove the SIM Card: If you’ve suddenly lost the network signal unexpectedly, a dislodged SIM card could be your issue.

If you can’t fix the issue yourself, it’s probably time to book an Apple Store appointment at a Genius Bar. If your device is under warranty or you have Apple Care, the store will fix your iPhone for free, even if it involves sending it away for repair.

2. Return to Your Carrier or Retailer

The retailer where you purchased your phone should be able to provide advice on how to resolve the issue. This is particularly true if you bought it directly from Apple. For example, Apple’s Genius Bar is known for troubleshooting device problems.

If you purchased your Apple product from Best Buy, you can also consider returning to them for advice or repairs. Best Buy offers AppleCare as part of their partnership with Apple, and this can be used for repairs at either Best Buy or an Apple Store. However, not all Best Buy locations have onsite Apple-repair technicians, so some Best Buys may ship your product elsewhere for repairs, which may take longer.

Whether you should take your broken Apple product to an Apple Store or a Best Buy for repairs depends on the proximity of the closest Apple Store and the expertise of your local Best Buy. If your local Best Buy has Apple-approved service technicians on site, it might be more convenient to go to Best Buy than to seek out an Apple Store.

Keep in mind that some damages will lead to a product replacement rather than a repair. This can be performed at either Best Buy or an Apple Store. iPhones, iPads, and Apple Watches are the most likely to be replaced rather than repaired. These devices are much more fragile and require special equipment for screen repairs.

In most cases, taking your Apple products directly to an Apple Store will lead to expedited services. However, if a Best Buy location is more accessible to you and they have the necessary expertise, it could be a viable option for your repair needs. Always consider your specific circumstances and the nature of the damage to your device when deciding where to seek repairs.

3. Insurance Claims

If you have phone insurance, check if your issue is covered. If so, you can make a claim, which may result in a replacement phone or “cash settlement”. Not all insurance programs cover a broken phone screen, but a device that hasn’t been tampered with should qualify for a new model or free repair.

There are several insurance options available for your phone, each with its own benefits and drawbacks. Here are a few:

• AppleCare+: This is Apple’s own insurance coverage. While it seems like the obvious choice for insuring your iPhone, it’s not the only option.
• Carrier Insurance: Nearly every major carrier will insure your iPhone for a price. However, if you didn’t buy your iPhone from your carrier, you may not be eligible for insurance through it.
• Third-Party Insurance: Companies like SquareTrade, Asurion, Upsie, and AKKO offer insurance plans for phones. These plans vary in price and coverage. For example, SquareTrade will insure any phone for $9 a month, but it doesn’t cover loss or theft. On the other hand, Asurion covers damage as well as loss and theft, but they partner with carriers, so you’re typically only eligible to enroll within 30 days of buying a new iPhone or upgrading.
• Bank/Credit Card Insurance: Some banks and credit cards offer device coverage for phones. Usually, the catch is that you have to pay your phone bill with that card in order to qualify.
  • Wells Fargo Active Cash Card, Chase Freedom Flex, Capital One Venture X, Platinum Card from American Express, U.S. Bank Altitude, U.S. Bank Visa Platinum, Ink Business Preferred

The best insurance for you depends on your specific needs and circumstances. Always read the terms and conditions of any insurance policy before you sign up.

4. Await Your Phone Upgrade

If you’re mid-contract with a carrier and using a broken phone, find out when you’re eligible for an upgrade. If you can manage with your broken device until then, you can sell it to a company that refurbishes phones once you’ve upgraded.

There are several programs and plans that can help you upgrade your phone more easily:

• Apple’s iPhone Upgrade Program: This program lets customers receive a new iPhone every year after they’ve made at least 12 payments. The payment plan includes AppleCare+ insurance by default, and customers can opt to choose AppleCare+ with Theft and Loss for an additional price. The monthly amounts depend on the iPhone model. For example, the iPhone 14 with 128GB of storage is $39.50 per month in the program. The cost is spread out over 24 months or 12 months if the customer upgrades.
• Carrier Installment Plans: Each carrier offers its version of the iPhone Upgrade Program by spreading payments, typically to 24 months, but some carriers spread the cost out further. For example, AT&T offers the 128GB iPhone 14 for $22.23 per month for 36 months, while T-Mobile offers it for $33.34 per month for 24 months, and Verizon offers it for $22.22 per month for 36 months.
• Carrier Upgrade Programs: Some carriers, like AT&T and T-Mobile, have early upgrade plans that allow you to upgrade your phone before you’ve fully paid it off. These plans often require a monthly fee and may require you to trade in your old phone.

The best upgrade program for you depends on your specific needs and circumstances. Always read the terms and conditions of any upgrade program before you sign up.

Thinking About Upgrading Instead of Repairing?

The iPhone 15, for instance, is making significant headlines and might just be the upgrade you’ve been waiting for. While purchasing a new phone might seem daunting financially, trade-in deals can make it a smoother and more affordable transition. If you’re contemplating making the switch, our guide on Understanding the iPhone 15 Trade-In Deals offers a comprehensive overview of the incentives and benefits available. It’s a fantastic resource that can help you leverage the value of your current device and make an informed decision.

5. DIY Phone Repairs

Repairing your phone yourself isn’t the easiest option, but it can save you money. Websites like iFixIt provide guides on how to fix specific problems. You’ll need to purchase any necessary parts and tools. Be aware that there are risks involved with DIY repairs, such as accidentally damaging other parts of the phone.

If you have an iPhone, consider checking out Apple’s Self Service Repair Program. However, it’s important to note that this program may not be suitable for everyone. The process can be quite complex and intimidating, especially for those who have little experience repairing electronics.

For instance, the self-repair setup involves placing a significant hold on your credit card to rent a substantial amount of repair equipment. The process can be unforgiving, and a small error can result in irreversible damage to your device. Even with the help of an expert, the self-repair program can be challenging and may lead to further damage.

The cost of renting the equipment and purchasing parts from Apple can also be more than what an Apple store charges to do the job. For example, the cost of renting the equipment and purchasing a battery from Apple was reported to be $96, which is more than the $69 an Apple store charges to replace a battery.

Apple discourages most people from trying self-repair, stating that for the vast majority of customers, the safest and most reliable repair is achieved through an Apple Store or authorized repair centers.

If you decide to use Apple’s Self Service Repair Program, be prepared for a challenging process and consider seeking the help of an expert. Always remember that while DIY repairs can save money, they can also lead to further damage if not done correctly.

6. Third Party Repairs

Third party repair services can be a great option.

These companies often quote significantly lower repair charges than the manufacturer for the same quality of work. However, it’s recommended to check their reviews on websites like Google to ensure they provide quality service. There are low barriers to entry to starting a repair shop, and no formal certification process. Look for someone that has been in business for five plus years, has at least 100 Google reviews, and provides no less than a one year warranty.

7. Opt for a Certified Refurbished Phone

If repairing your phone isn’t feasible or is too expensive, consider buying a refurbished phone. Certified refurbished phones are functionally equivalent to new ones and undergo the same or similar quality tests, but at a much lower cost. The best places to find a refurbished phone are Back Market, eBay and Amazon Renewed.

Here are some additional places where you can buy refurbished or used iPhones:

• Gazelle: Gazelle buys smartphones from individuals, repairs them through experts, and puts them on sale after thorough testing. They also sell the latest iPhones and other smartphones at massive discounts.
• Apple Refurbished Store: Apple offers fully calibrated devices that run smoothly. Moreover, it comes with a new battery and outer shell, so it’s literally as good as new.
• Best Buy: Best Buy has always been one of the most trusted sellers of open-box, unlocked, and pre-owned iPhones. It also provides some warranty (limited 90 days) on products which make them quite reliable.
• Swappa: Swappa is one of the biggest players in the market due to its extensive collection of both used and refurbished devices. Each purchase is made via PayPal, providing additional safeguard against fraud.
• Amazon Renewed: Amazon Renewed might be a slightly new player on the horizon, but it’s second to none for providing exclusive deals. Whether it’s open-box deals or refurbished items, Renewed is a great place to buy refurbished iPhones.
• eBay: eBay boasts a lot of noted sellers, so there’s a high chance that you may get a pretty impressive smartphone without burning a hole in your wallet.

8. Purchase a New Phone

Lastly, you always have the option to buy a brand-new phone from the manufacturer, a carrier, or a retailer. This is the most expensive option, so weigh the cost against the extent of damage to your current phone.

Frequently Asked Questions

Can I sell my broken smartphone? Yes, some companies buy broken phones to refurbish and resell them. Even if your phone is defective or has a broken screen, it can still fetch a decent price, depending on its condition.

Is it more cost-effective to repair or replace a phone? Usually, it’s cheaper to repair a phone, but this isn’t always the case. The decision between repair and replacement depends on your phone’s model and the extent of the damage.

Does Apple purchase broken iPhones? Apple has a Trade-In Program, but a broken iPhone has no value to them and can only be recycled for free. If your phone has minor imperfections and everyday usage marks, you could sell it to Apple, but it’s worth considering the refurbished alternative.